THE PILATES ROOM — PRIVACY POLICY

Last updated: November 2025

The Pilates Room website is owned and operated by The Pilates Room (“we”, “our”, “us”). We are the data controller of your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit or use https://thepilatesroom.com.my and when you engage with our services.

You must read this Privacy Policy before using our Website or providing any personal information.

We take the confidentiality and security of your personal data seriously and are committed to protecting your privacy.

1. Information We Collect

1.1 Automatically Collected Device Information

When you visit The Pilates Room website, we automatically collect certain information from your device, including:

• IP address

• Browser type

• Time zone

• Cookies stored on your device

• Pages viewed

• Websites that referred you

• How you interact with our Website
  

This helps us understand usage patterns and detect potential cases of misuse or security issues.

1.2 Personal Information You Provide

When you use certain features or services, you may provide:

• Full name

• Phone number

• Email address

• Home address (if relevant to communication)

• Payment information (processed via Stripe; we do not store card details)

• Booking details

• Health information voluntarily disclosed before sessions (e.g., injuries, medical conditions, pregnancy)
  

Providing this information is optional, but some Website functions (such as booking, payment, or contacting us) may not work without it.

2. Why We Process Your Data

We process your data to deliver a smooth, safe, and personalized Pilates experience. The purposes include:

• Managing bookings and scheduling classes

• Communicating with you via email, WhatsApp, or SMS

• Processing payments securely via Stripe

• Sending confirmations, receipts, reminders, or updates

• Improving website functionality and user experience

• Detecting and preventing fraud or unauthorized access

• Complying with legal or regulatory requirements

Automatically collected data is used only for analytics, security, and preventing abuse. It does not identify you as an individual unless combined with personal data you provide.

3. Payment Data and Stripe Processing

When you make a purchase, your payment is processed by Stripe, our third-party payment gateway.

• The Pilates Room does not store or access your credit/debit card details.

• Stripe processes all payment data using secure, encrypted, PCI-DSS–compliant systems.

• Stripe may collect device information to prevent fraudulent transactions.

You may review Stripe’s Privacy Policy at https://stripe.com/privacy.

4. Cookies and Tracking

Our Website uses cookies to:

• Enable essential Website functions

• Improve performance and loading speed

• Support secure payments

• Analyze traffic and behavior

• Personalize your browsing experience
  

Cookies can be disabled in your browser settings, but some features may not function properly.

5. Your Rights

If you are a Malaysian or non-EU resident, you have the right to:

• Access the data we store about you

• Request correction of inaccurate information

• Request deletion of your personal data, where legally allowable

• Withdraw consent to receive marketing messages

• Ask how your data is stored, processed, or used
  

If you are an EU resident, you additionally have the rights listed under GDPR, including:

• Right to be informed

• Right of access

• Right to rectification

• Right to erasure

• Right to restrict processing

• Right to data portability

• Right to object

• Rights related to automated decision-making and profiling
  

To exercise any of these rights, contact us at enquiries@thepilatesroom.com.my.

Your information may be processed or stored outside of Europe (including Malaysia, Canada, or the United States) depending on our service providers.

6. Data Security

We maintain reasonable administrative, technical, and physical safeguards to protect your data from:

• Unauthorized access

• Disclosure

• Loss

• Misuse

• Alteration
  

These methods include encrypted payment processing, secure server environments, and restricted information access.

However, no system or internet transmission is entirely secure, and we cannot guarantee absolute protection.

7. Sharing of Information

We do not sell or lease your personal information to third parties.

We may share your data only with:

• Stripe (payment processing)

• Hostinger (website hosting)

• WhatsApp (communication)

• Email service providers

• Government authorities if legally required

• Courts or enforcement agencies when necessary
  

All third-party providers follow strict confidentiality and security obligations.

8. Third-Party Links

Our Website may contain links to external websites that we do not control.
We are not responsible for the privacy practices of these websites.

We encourage you to review their privacy policies when visiting them.

9. Privacy of Minors

We do not knowingly collect personal data from children under 18 without parental or guardian consent.

If you believe we have collected such data unintentionally, contact us immediately and we will delete it.

10. Legal Disclosure

We may disclose information collected:

• To comply with legal obligations or court orders

• To protect our rights, safety, or the safety of others

• To investigate fraud or suspicious activity

• To respond to lawful government requests
  

11. Data Retention

We retain personal data only as long as necessary to:

• Provide services

• Fulfil legal obligations

• Resolve disputes

• Maintain records

You may request deletion of your information unless required by law.

12. Updates to This Privacy Policy

We may update this Privacy Policy at any time.
Changes will be posted on this page with an updated “Last updated” date.

Continued use of the Website indicates acceptance of these changes.

13. Contact Information

To learn more about this Policy or to exercise your rights, contact us at:

The Pilates Room
Email: enquiries@thepilatesroom.com.my
WhatsApp: 018-400 2846
Website: https://thepilatesroom.com.my